Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt. We reserve the right to deny a return if the items do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please note that returns must be requested before sending any items back to us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Follow the return process outlined above for your original purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the returnability of specific items upon request.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any concerns regarding your order.